PTA/OTA Cheat Sheet

Here is a listing of items we feel are most important for you to know about LifeCare and our systems and processes.

• Customer Service is #1- call patients within 24 hrs. of being told evaluation is complete. Unless you are assigned a patient that has already been started and you are taking over care, you should be waiting for the PT/OT to tell you that the evaluation is completed before calling to schedule.

• Schedule Appointments with the Patient. We do NOT do the drop-in, we do NOT call the day of to ask if you can come. Our patients do not have to be home-bound and, even if they are, they deserve an appointment time to know when to expect you. Set schedules are recommended especially when multiple disciplines are involved.

• Print Treatment Verification Signature Logs. This is a backup to your HUCU check-in/check-out feature in case of poor service. If you use a Treatment Log, this must be uploaded weekly.

• Documentation must be entered by Sunday at midnight- anything after is considered late.

Assistants:

• You have only 8 sessions between supervisory visits or 30 calendar days.

• Never go to a patient's home without reviewing the evaluation and insurance information.

• Use HUCU for communication which is HIPAA compliant.

• Track your mileage - this is a tax deduction for you at the end of the year.