HUCU.ai
HIPAA Compliant Texting
About HUCU.ai
HUCU.ai is a HIPAA-compliant communication platform you can access from your smartphone, tablet, or computer. It enables secure, real-time communication among LifeCare team members, helping everyone stay connected and informed. HUCU also verifies the time you spend with a patient, and you will use HUCU's geolocation service to check in and check out for your in-home therapy appointments. Please check your HUCU messages daily.
HUCU is organized into the following communication channels:
Patient Channels
Patient Channels are designed for collaboration among members of a patient's care team. These channels allow therapists, supervisors, and administrative staff involved in a patient's care to communicate efficiently and share important updates regarding treatment and care coordination.
Office Channel
Each therapist is assigned an Office Channel, which serves as a private communication space between you and the LifeCare administrative team. Use this channel for scheduling questions, operational updates, documentation inquiries, and other administrative matters.
Direct Messages
Direct Messages allow you to communicate privately with any LifeCare team member. This feature is useful for one-on-one conversations, quick questions, and information that does not need to be shared with a larger group.
Key Takeaway
HUCU is our primary platform for secure internal communication. Regularly monitoring your channels and responding promptly to messages helps ensure effective teamwork, timely patient care, and smooth day-to-day operations.
Install the App
We've already created your HUCU.ai account for you. Follow these steps to get started.
STEP 1: DOWNLOAD
Download the HUCU.ai app from Google Play or the App Store or access from your Google Chrome Browser at: https://webapp.hucu.ai/login
STEP 2: LOG IN
Your username will be your first initial plus last name. For example, Jane Smith will be JSmith.
Your temporary password will be HuCu123!
STEP 3: CHANGE YOUR PASSWORD
Go to your account profile to change your password.
HUCU Geolocation & Time Verification
HUCU.ai uses geolocation technology to help verify the time you spend with a patient during visits. This feature is an important part of our documentation and compliance processes, providing protection for both you and the patient by confirming visit attendance and location. Accurate geolocation records help:
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Verify patient visits and service delivery
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Support documentation and billing requirements
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Protect therapists by validating visit times and locations
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Ensure accountability and compliance with company policies
Please make sure that location services are enabled on your device when using HUCU during patient visits.
The video below will walk you through the steps for using HUCU geolocation and documenting your patient visit correctly.
Quick Tips for Using HUCU
To help you get the most out of HUCU and stay connected with your team, keep these helpful tips in mind:
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Turn on notifications so you're alerted when you receive a direct message or important update. Notification preferences can be customized in Settings under your profile name.
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Use @all to notify everyone in a channel when information needs to be shared with the entire group.
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Use @therapist_name to tag a specific team member and ensure they receive a notification about your message.
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Bookmark important messages by right-clicking on a message and selecting the bookmark option. This makes it easy to reference important information later.
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View contact information quickly by clicking on a team member's profile picture. Their email address and phone number will be displayed for easy access.