Referral & Patient Assignment

LifeCare requires a valid physician order or referral before therapy services can begin. Referrals may come from various sources, including physicians, adult day care centers, insurance companies, patients and families, community partners, or other healthcare providers.

Once the office receives a referral, it contacts the patient as soon as possible to review demographic information, verify insurance coverage, and begin the admission process.

Patient Assignment Process

When a patient is available for assignment, the administrative team will contact you through your Administrative HUCU Channel, the primary communication platform between therapists and the office, to confirm your availability.   You can also review patients who are "on hold" on waitlists we share in HUCU.

Once you agree to accept a patient for therapy, we will assign the patient to you in InsightGo and add you to the patient's HUCU channel for communication.

Scheduling Requirements

After you receive a patient assignment, contact the patient within 24 hours to schedule services. Please note: The evaluation does not need to occur within 24 hours; however, you must make the initial scheduling contact within that timeframe.  Document all scheduling attempts and appointment information in the patient's HUCU channel.  

Assistants, please ensure the initial evaluation is complete and that you have reviewed it before the start of care.  You are expected to contact the patient to schedule therapy services within 24 hours of the initial evaluation.

Appointment Requirements

 

• Schedule appointments and enter them into the EMR.

• We are not "drop-in"; advise patients of your dates and times, and notify a patient if your time differs by more than 30 minutes.

• We will share any information we have with you in HUCU, so please review contact information,  preferences for therapy visit dates/times, calls versus texts, etc.