Workplace Violence and Personal Safety

OSHA defines workplace violence as threats, verbal abuse, intimidation, harassment, or physical assault occurring in the workplace. Healthcare workers are at increased risk especially when in the home.

In home healthcare workers may face violence from patients, family members, community members, or others encountered during visits. Watch for:

• Escalating anger

• Threats

• Intoxication

• Drug activity

• Weapons

• Domestic disputes

• Aggressive family members

LifeCare Safety Rules

Leave Immediately If:

• You see a weapon

• Violence appears imminent

• Illegal activity is occurring

• You feel unsafe

Trust Your Judgment

NIOSH specifically advises home healthcare workers to trust their instincts and avoid situations that do not feel safe.

De-Escalation Techniques

• Remain calm

• Speak respectfully

• Avoid arguing

• Maintain exit access

• End visit if necessary

Reporting

All threats, intimidation, harassment, or violence must be reported.  LifeCare has a zero-tolerance policy regarding workplace violence.